Our commitment

At Nikken, we are fully committed to our customers and we understand that providing the highest levels of customer service and satisfaction is so important:

Our commitment to you

  • To provide our customers with a wide choice of shopping and contact options
  • To offer customers one-to-one relationships with their Consultant to ensure a personal and immediate service where all questions are answered and problems dealt with
  • As a member of the Direct Selling Association in the UK, France, Germany, Hungary, Norway, Denmark, Finland and Sweden, you can be assured of proper business conduct our business in accordance with rigorous standards and guidelines. Should we fail to meet these standards, you will have the opportunity to make your complaint heard
  • We provide a dedicated team of call centre operators and customer service personnel to support our Consultants. We are proud of our efficient, courteous service in different languages to help with product information, order placement and problem resolution

Product Guarantee

Nikken offers a statutory warranty on most of its products against manufacturing faults. For more information please contact Customer Services.

Nikken guarantees these products to be free from defects in workmanship.

The Nikken TriPhase® Sports Bracelet has a 90-day guarantee.

The Air Wellness™ Power5 Pro™ unit has a one-year guarantee, and its motor is guaranteed for five years.

The KenkoComfort™ and KenkoDream® Deluxe have a 15-year pro rata guarantee under the following terms:

The Nikken mattress will be replaced without charge to you, should it be found to be defective because of faulty workmanship or defective materials during the first five (5) years (other than specific limitations contained herein).

The guarantee covers physical defects or changes that cause a visible indentation (more than 2cm) in the Nikken material.

The guarantee does not cover normal changes in hardness or properties that do not affect the pressure-relieving properties.

The Nikken mattress must be kept on a firm base in accordance with our product instructions.

From year six (6) to fifteen (15) the guarantee is reduced by 1/10 of the original purchase price per annum and the transportation costs shall be the responsibility of the purchaser.

The mattress outer cover has a guarantee for two (2) years for faults in material and workmanship.

All guarantees contained herein shall not apply if the Nikken mattress has been physically damaged including burns, cuts or is abnormally soiled or unsanitary.

This guarantee is valid for any person who legally acquired possession of the product during the guarantee period. This limited guarantee does not cover damage caused by Lightning, Flooding, Fire, Acts of God, War and Public Disturbances.

Please note that this guarantee does not cover the following: normal wear and tear and misuse (including failure to use the products for their normal purposes and inappropriate storage of products).

The guarantee only applies in the countries in which Nikken is currently licensed and established.

Please note:
Nikken products are not approved medical devices. People who are in their first three months of pregnancy, or who have a pacemaker, health problem or electronic device (either implanted or external) should consult their doctor or the manufacturer of the device before using magnetic products.

If you have any suggestions of how we can improve or about any aspect of our service, please write to our Customer Service department at:

Nikken UK Limited
1 Deltic Avenue
Rooksley
Milton Keynes
MK13 8LD

We aim to provide the opportunity of an enhanced lifestyle to everyone, everywhere.

We want you to Discover it. Live it.